Refund policy

Cancelling an order

Every portrait is personalised with your photo and made to your choices. Under Irish law (Consumer Rights Act 2022, section 111) the 14-day right to cancel does not apply, so we can't take returns or give refunds for a change of mind.

As a goodwill gesture, you can cancel free of charge until your order goes to print: email info@hystoriqportraits.com as soon as possible with your order number. We check every order by hand before printing, usually within 2 business days, so there is a short window. Once printing has started, the order can't be cancelled.

If your print arrives damaged or misprinted

Please email info@hystoriqportraits.com within 30 days of delivery, with your order number and a photo of the problem (and of the box, if it was damaged in transit). We will reprint it and send it again free of charge. You don't need to send anything back. If a reprint isn't possible, we refund you.

This free reprint is our own guarantee. It is in addition to your statutory rights as a consumer under the Consumer Rights Act 2022, which give you a free remedy (repair, replacement or refund) if the goods are faulty or not as described, and which are not affected.

Lost parcels

If tracking shows no progress for a long time, or the parcel doesn't arrive, write to us. We will check with the carrier and send a replacement or refund you if it is lost.

Refunds

Refunds go back to the payment method you used, normally within 14 days of our agreeing to them.

Contact

Hystoriq Portraits, Apt. 22, Block 1, Island Key, East Road, East Wall, Dublin 3, D03 CA33, Ireland. Email: info@hystoriqportraits.com.